Understand what lies behindyour customer ratings.
A customer survey and analytics platform for collecting feedback, analysing results across any dimension, and uncovering the patterns that matter most.
Analytics that adapts to your business
Collect customer feedback at every touchpoint - by email, QR code, on your website or through integrations. Spot what is changing and see where the customer experience is worth improving first.
Analyse by the segments that matter
Filter results by period, customer group, branch, service, or any other parameter you pass along when the answer is collected.
Build the analytics yourself
Assemble dashboards for your own business needs from charts, matrices and indicators, or use our ready-made dashboards based on established research methodologies.
Spot change sooner
The platform highlights movements, comparisons and deviations so the signals that matter are not missed. AI picks up the sharper anomalies and draws attention to the most significant ones.
Understand what customers actually say
No more wading through thousands of open comments. The system analyses them automatically, detects sentiment and assigns categories - surfacing the problems customers raise most often, and analysing answers against the priority topics you define in advance.
Collecting customer opinions isn’t enough.
What matters is understanding what is changing, why it is happening, and where to act first. Apklausa360 helps you collect feedback systematically, analyse it in a wider context, and turn it into clear insights for decisions.
Ask
Signals arrive through different channels and at different moments.
Understand
Individual answers are assigned to segments, themes and time periods.
Discover
A pattern emerges from many signals.
Satisfaction is falling among new customers
Act
The insight becomes a priority, not another report.
Build your own analytics
Build custom dashboards from charts, KPI cards, tables, matrices and other analytical elements. Adapt them to changing business needs without additional development or waiting.
- Drag-and-drop dashboard creation
- Tailored views for different teams
- Changes without development or waiting
Analyse comments using the topics that matter to you
Let AI discover the most recurring topics automatically, or select the specific categories you want to monitor. This keeps comment analysis connected to actual business priorities, budgets and planned initiatives.
- Automatic discovery of the most common themes
- Analysis based on your selected categories
- Sentiment analysis for each topic
See where your attention is needed
Apklausa360 analyses changes in results and highlights potentially important areas: unusual fluctuations, rising volumes of negative comments, changing topics or departments that stand out.
- Detection of unusual changes
- Monitoring of emerging problems
- Identification of underperforming departments
Share interactive results, not just files
Give colleagues or partners access to dedicated read-only dashboards. Recipients can change time periods and use permitted filters, while results can still be exported to PDF, PowerPoint or Excel for presentations and archived reports.
- Filterable read-only dashboards
- Controlled access to relevant data
- Export to PDF, PowerPoint and Excel
Connect with the systems you already use
Using the Apklausa360 JS SDK and API, your developers can embed surveys in websites, customer portals and other digital channels, securely transfer respondent context and generate unique survey links.
- Integration through JS SDK and API
- Secure transfer of respondent data
- Unique survey links and tokens
Reach respondents without additional infrastructure
Send emails with unique survey links directly from Apklausa360. We handle email delivery and deliverability, while you can monitor opens, started and completed surveys, and respondent drop-off in one place.
- Unique survey links for each respondent
- Managed email sending and deliverability
- Open, completion and drop-off statistics
Build analytics that adapts to your business and helps your team make better decisions, faster
Built to run reliably
Apklausa360 is built by the team behind Privacy Partners Group, combining software engineering, data protection and information security expertise. We build and maintain the platform ourselves, and assess its security and compliance in house rather than relying on a vendor's promises.
ISO/IEC 27001
Information security managed in line with the international standard.
Data stays in the EU
Platform infrastructure and customer data are hosted in European data centres.
Independent security testing
The platform undergoes penetration testing and periodic security assessments.
Monitored infrastructure
System health, resources and critical incidents are monitored continuously, with backup and recovery procedures in place.
Have more questions?
- +370 5 254 8240
- [email protected]
- J. Jasinskio g. 14B, Vilnius, Lithuania