Find thepatternsothersmiss

A modern customer survey and analytics platform that lets you collect feedback in real time, analyse results across multiple dimensions, and make well-grounded decisions.

Customer feedback collection and analysis platform

From feedback to decision

Apklausa360 covers the whole feedback journey: responses are collected at the right moment, AI turns them into structured insights, and the system itself surfaces the places that need attention.

Feedback collected after every important contact
AI recognises sentiment, themes and recurring problems
Unusual shifts surfaced automatically
Insights reach the right people through dashboards and reports
Decisions grounded in real customer answers

Pick a step to see how it works.

Feedback collected at the right moment

Customers are asked while the experience is still fresh - after a visit, a purchase, a service delivered or any other important contact.

Emails with unique survey links
Surveys on your website
QR codes in physical locations
Integrations through the JS SDK and API

Every channel and every important moment - in one platform.

AI turns comments into insights

Free-form answers never pile up unread - AI assigns each comment a sentiment and a theme.

Positive, neutral or negative tone for every answer
AI discovers the most frequently mentioned themes on its own
Analysis by the categories you choose
Recurring problems visible at a glance

Thousands of comments become a clear picture in minutes.

The system surfaces problems earlier

Apklausa360 continuously monitors how results change and raises the places that need attention on its own.

Unusual swings outside the normal range
Declining metrics and their direction
Branches falling behind the others
New themes that were never mentioned before

Signals are raised automatically - no dedicated analyst required.

Insights reach the right people

Each audience sees its own cut of the data - from the organisation-wide picture down to specific questions.

Leadership - the overall picture and key KPIs
Branch managers - their branch's results
Teams - assigned questions and customer groups
Read-only access and export to PDF, PPTX or XLSX

Results are shared in minutes, not weekly reports.

Decisions grounded in customer feedback

See not just the scores but what drives them - correlations show which factors affect customer experience the most.

Consistent CSAT and CES tracking
Correlations reveal what causes the changes
AI insights suggest where to focus
The impact of actions visible the very next period

Feedback turns into measurable change.

Collect customer feedback

AI-structured insights

Identify problems earlier

Reach the right people

Make decisions based on customer feedback

Build your own analytics

Build custom dashboards from charts, KPI cards, tables, matrices and other analytical elements. Adapt them to changing business needs without additional development or waiting.

Drag-and-drop dashboard creation
Tailored views for different teams
Changes without development or waiting

Analyse comments using the topics that matter to you

Let AI discover the most recurring topics automatically, or select the specific categories you want to monitor. This keeps comment analysis connected to actual business priorities, budgets and planned initiatives.

Automatic discovery of the most common themes
Analysis based on your selected categories
Sentiment analysis for each topic

See where your attention is needed

Apklausa360 analyses changes in results and highlights potentially important areas: unusual fluctuations, rising volumes of negative comments, changing topics or departments that stand out.

Detection of unusual changes
Monitoring of emerging problems
Identification of underperforming departments

Share interactive results, not just files

Give colleagues or partners access to dedicated read-only dashboards. Recipients can change time periods and use permitted filters, while results can still be exported to PDF, PowerPoint or Excel for presentations and archived reports.

Filterable read-only dashboards
Controlled access to relevant data
Export to PDF, PowerPoint and Excel

Connect with the systems you already use

Using the Apklausa360 JS SDK and API, your developers can embed surveys in websites, customer portals and other digital channels, securely transfer respondent context and generate unique survey links.

Integration through JS SDK and API
Secure transfer of respondent data
Unique survey links and tokens

Reach respondents without additional infrastructure

Send emails with unique survey links directly from Apklausa360. We handle email delivery and deliverability, while you can monitor opens, started and completed surveys, and respondent drop-off in one place.

Unique survey links for each respondent
Managed email sending and deliverability
Open, completion and drop-off statistics

Feedback should lead to action

Build analytics that adapts to your business and helps your team make better decisions, faster

Built to run reliably

Apklausa360 is built by the team behind Privacy Partners Group, combining software engineering, data protection and information security expertise. That means we build and maintain the platform ourselves, and assess its security and compliance in house rather than relying on a vendor's promises.

ISO/IEC 27001

Information security managed in line with the international standard.

Data stays in the EU

Platform infrastructure and customer data are hosted in European data centres.

Independent security testing

The platform undergoes penetration testing and periodic security assessments.

Monitored infrastructure

System health, resources and critical incidents are monitored continuously, with backup and recovery procedures in place.

Have more questions?

Reach out to us and we'll provide all the answers you need!

+370 5 254 8240
[email protected]
J. Jasinskio g. 14B, Vilnius, Lithuania

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